Using Yad Sarah’s fall alert devices, emergency personnel find and transport missing individuals from Israel’s conflict zone.
When an emergency occurs, like a person falling, Yad Sarah’s Medical Emergency Center is typically involved in saving the lives of sick and elderly persons who are connected to a distress button through a service they subscribe to. However, it has become essential for finding missing individuals who are escaping from conflict areas or in need of other forms of aid in a war situation since the start of hostilities in the South.
Yad Sarah’s Medical Emergency Center director, Mrs. Chester, stated that “instead of checking the person’s age and health first, we now start by locating an address and proximity to the line of fire.”
When Yad Sarah’s Emergency Call Center started receiving and handling serious emergency calls from villages around Gaza, it became involved in the war effort. Members of the subscribers’ families called the center in distress. “We can’t find our 79-year-old mother! Come to our rescue!” After being evacuated to a secure area because of the missile threats, the Emergency Center’s staff in the South coordinated a massive relief operation with the Homefront Command and the police.
The teams kept in close communication with relatives in order to find the missing and, if they were located, get them out of the line of fire in a timely and safe manner.
Following intense fires, the Medical Emergency Center’s operators collaborated with other Yad Sarah service departments to transport disabled individuals who were afraid or in danger from combat areas, as well as to provide respiratory medical equipment and mobility aids for quick evacuation in their homes.
Moshe Cohen, CEO of Yad Sarah, praised the essential and thorough actions of call center operators and is urging additional volunteers to participate in the Emergency Call Center’s operations in order to aid the hundreds of thousands of sick and elderly people who phone the center every day in need of immediate assistance.
To volunteer and join the hotline, dial *6444 from any phone or via Whatsapp at https://did.li/U9lrl.
